Fantech is the leading manufacturer and supplier, of traditional and innovative air movement products for commercial, industrial, and domestic applications, with a strong presence across Australia and beyond.
We have an opportunity at our Dandenong South office for a proactive Customer Service Representative to join our Operations team.
Job Description
The Role:
Provide a focal point for all incoming enquiries from Fantech's branches/distributors.
Collect and interpret incoming purchase orders and enter into the internal system
Monitor the order tracking system to ensure jobs are on track
Advise Sales teams of any delays or issues affecting sales orders or transfers as advised by Operations
Liaise with Sales Engineers/customers to resolve questions, inconsistencies, or missing data on customer purchase orders
Enter interstate orders and acknowledge upon completion, after checking with production scheduling
Conduct order follow-ups and provide feedback in response to customer and sales engineer enquiries
Make necessary corrections to information entered and record all changes
Desired Skills and Experience
Who are you?
We are looking for someone that possesses the ability to pick up product knowledge quickly and who may have previous experience in customer service in a manufacturing environment.
Not afraid to use your initiative, you will be a proactive team player with a high attention to detail and time management skills.
At Fantech, we offer:
Genuine opportunities for professional development.
Free on-site parking and access to our company gym.
A conducive work-life balance environment.
A structured Company Performance Bonus Structure.
An excellent and supportive company culture that fosters growth and collaboration.
Fantech Group is an equal opportunity employer who is committed to providing safe, inclusive, and respectful workplace. All employment is based upon candidate qualifications, merit, and business requirements.
If this sounds like you, we want to hear from you! Click apply to submit your application.
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