Fantech is the leading manufacturer and supplier, of traditional and innovative air movement products for commercial, industrial, and domestic applications, with a strong presence across Australia and beyond.
We have an opportunity at our Dandenong South office for a proactive Receptionist & Sales Support Administrator to join our sales team.
Job Description
The Role:
Prompt and accurate entry of sales orders into our computer system, wherever required.
Collaborate with sales representatives and engineers to secure special product pricing and maintain optimal lead times.
Serve as the face of Fantech, managing reception duties including call handling, customer assistance, and overall desk management where required.
Provide comprehensive support to the sales team, ensuring all processes are executed efficiently and in a timely manner.
To be the focal point for the Victorian & NSW sales team in handling delivery and stock enquiries.
Act as a liaison between Sales and Production/Despatch departments to ensure seamless fulfillment of customer requirements.
Assist in monthly follow-ups and maintenance of outstanding open orders, working closely with sales representatives and engineers to ensure customer satisfaction.
Assist in maintaining customer / market intelligence and generating required reports.
Desired Skills and Experience
Who are you?
ideal candidate should possess:
Strong interpersonal skills conducive to effective communication and collaboration.
Previous experience in reception and/or sales support roles is advantageous.
Analytical acumen with a keen attention to detail.
Proficiency in the Microsoft Office suite, particularly Excel.
Exemplary customer service and problem-solving capabilities.
Exceptional time management skills coupled with the ability to think on one's feet and adapt dynamically to evolving situations.
Why join us?
At Fantech, we offer:
Genuine opportunities for professional development.
Free on-site parking and access to our company gym.
A conducive work-life balance environment.
A structured Company Performance Bonus Structure.
An excellent and supportive company culture that fosters growth and collaboration.
Fantech Group is an equal opportunity employer who is committed to providing safe, inclusive, and respectful workplace. All employment is based upon candidate qualifications, merit, and business requirements.
If this sounds like you, we want to hear from you! Click apply to submit your application.
Any personal information that you provide in your job application and curriculum vitae will be used for the purposes of assessing your application and will be treated in accordance with our Privacy Policy, which is available at www.fantech.com.au or upon request
